Frequently Asked Questions

1)  How do I get an HRS catalogue?
2)  Can we place orders online?
3)  How can I get a user name and password?
4)  How can I locate a Sales Rep for my area?
5)  Can I return my purchase even if it's not damaged?

1)How do I get an HRS catalogue?

HRS customers receive a free copy of our catalogue, published twice per year. Catalogues may also be picked up at our participating tradeshows. Or, you can call 1-888-206-4741 or use our online form to request a catalogue.

2)Can we place orders online?

Yes. HRS customers are provided with a user name and password to access our secure online store. Take advantage of shopping online at your convenience, and enjoy our online promotions, contests, and more. Apply online and become a valued HRS customer today!

3)How can I get a user name and password?

If you are an HRS customer and seem to have lost your user name and password to access our online shopping site, please contact the Customer Service at 1-888-206-4741 to obtain your login information. If you are not yet an HRS customer but wish to shop at our online store, please contact the Customer Service at 1-888-206-4741 or click here to apply online. Applications for new accounts are normally processed within 24 hours.

4)How can I locate a Sales Rep for my area?

Canadian retailers please click here to locate the Sales Rep for your area. For US retailers, please click here. If you require assistance please contact us at 1-888-206-4741.

5)Can I return my purchase even if it's not damaged?

Yes, with a reasonable explanation. We believe in the merchandise we sell. If your shipment is incorrect or unsatisfactory to your needs, we would be happy to replace it. If you are returning the shipment simply because you changed your mind or do not like the merchandise received in hands, you have the option of returning the shipment at your own expense or pay a 20% restocking fee and we will pick it up from your store. Please follow the procedure and rules for returns.